When you first take the device out of the box, insert the battery into the bottom of the device. The VUSE logo on the battery should be facing up and the battery will click into place. Once inserted, the device will start and show the welcome message on the screen.

It is recommended that you charge your device before first use, using the charging cable provided.

Simply insert a Vuse Ultra Pod or Vuse Pod into the top of the device, the pod will be held in by magnets and the device will show that the pod is recognized. You can then simply puff on the pod.

For information on charging the device or trouble-shooting – please see later sections.

The battery for your Vuse Ultra is provided in the box, underneath the device and instructions for use leaflet. If the battery appears damaged, do not use it and contact Consumer Care. Only use the battery provided with your Vuse Ultra device.

Remove the device and battery from the box & remove the protective label from the top of the battery. Then insert the battery into the bottom of the device, with the gold-coloured contacts in first and the Vuse logo upwards. The battery will click into place and the device will start.

If the battery does not appear damaged, try charging your device. If the device still does not start, remove the battery and contact Consumer Care.

We recommend you don’t remove the battery during normal use of the device to avoid damage to the battery, however, if the battery accidentally comes out of the device, check it for obvious damage before inserting it back into the device.

If you are experiencing battery issues, please contact Customer Care.

Remove the battery by sliding the catch on the bottom of the device towards the USB-C port, the battery can then be removed from device. Dispose of the battery according to local regulation. The battery should not put into household bins and should be disposed of responsibly – whether through a local collection point or by returning it to us.

Vuse Ultra contains a lithium-ion polymer rechargeable battery. Only use the battery provided with your Vuse Ultra device.

You can check your battery level at any point by clicking the Menu button or checking it in the App. When your battery level reaches 30% and then 10% the device will vibrate to remind you to charge.

When your battery level is very low you will no longer be able to puff until you charge your device. When the battery level is close to 0% the device will shut down, and the screen will not respond until you charge the device.

The screen uses a small amount of power compared to power required to produce vapour. When not in use the device uses minimal power.

Yes, if you connect your device to the MyVuse App, you can set up and turn on Low Power mode.

You can charge your Vuse Ultra device using the USB-C cable provided.

To charge via USB-C, simply insert the cable provided into the charging port on the bottom of the device and connect to a suitable power supply.

When correctly placed on charge, the device screen will show the battery charging icon (battery icon with lightning bolt) and the device will vibrate.

The screen will dim after 15s of charging, but will continue to show the battery percentage increasing as the device charges. The device will automatically stop charging when fully charged and the screen will be blank.

USB- charging:

Less than 20 minutes to 80%

Less than 40 minutes to fully charged

The Vuse Ultra device should only be connected to a safety extra-low voltage circuit rated at 5VDC, 2.0A. Using an AC adaptor with a lower current output lower than this, will result in a slower charge time.

Using USB-C charging, your device will take less than 20 minutes to reach 80%. We don’t recommend you leave your device unattended while charging.

Your Vuse Ultra device when fully charged will provide up to 1,000 puffs at Low Intensity*

* Based on Laboratory testing of newly manufactured Vuse pods in a Vuse Ultra device (including recharging) at a puff duration of 1 second at the Low Intensity setting and may vary depending on power setting of the device and on individuals’ usage behaviour.

If you set up Low Power mode in the App, the device will set the Intensity setting to Low and dim the device screen to save battery.

You can set Low power mode to automatically turn on when the device reaches a certain battery level or simply turn it on manually in the App.

You can increase the Intensity level and turn off Low power mode at any time on the device or in the App.

If not used for long periods without charging, your device battery level will slowly drop. If it reaches close to 0% it will shut down, to conserve the battery for longer.

If the battery is removed and replaced when the battery level is low, you may find the battery reading changes. We recommend you charge the device if this occurs and not to remove the battery in normal use.

When the battery level reaches a certain low level, the device will not allow you to puff until the device is recharged. The screen will continue to be active at this low battery level, occasionally the battery level may appear to jump as the battery gets close to this low level. When the device battery level reaches close to 1% the device will shut down, we recommend you keep your device charged to avoid this occurring.

Yes, the Vuse Ultra device does not display anything during a puff. You can check your battery level or other information by clicking the buttons at any time.

The Vuse Ultra device screen has been designed with a coating to protect against scratches and finger-print marks.

There are two types of QR codes you may see on your Ultra device screen; the first QR code is to download the MyVuse App, it appears after inserting the battery and can be found any time by clicking the Menu button.

The second type of QR code will appear if your device encounters an error code, scanning the QR code will give you more information on the device error.

Ensure the Vuse Ultra screen is clean, the lens on your phone camera is clean and avoid reflected light on the screen. It might help to scan with a QR code scanning App, if your phone camera does not scan the QR code. Alternatively, the MyVuse App will give you information on device errors.

When charging, the Vuse Ultra screen will dim after 15 seconds to conserve battery, if you remove the device from charge the screen will undim and the battery level will be displayed.

Vuse Ultra Pods contain a pod recognition chip to allow the Ultra device to read and display the pod liquid information. Vuse Pods can still be puffed in the Ultra device, but the liquid information will not be displayed on the device screen.

The Intensity Level is the power (in Watts) the device applies to the pod to produce vapour. Higher power will use more battery and produce more vapour when you puff.

You can change between High, Medium and Low Intensity Levels on the Vuse Ultra device and fine-tune the Intensity using the App down to 2.5W.

High Intensity = 6.5W

Medium Intensity = 5.5W

Low Intensity = 4.5W

On App fine tune between 6.5W and 2.5W

Click the Cloud Control button once, the screen will display the current Intensity Level as High, Medium or Low icons.

Click the CloudControl™ button once to display the current Intensity Level and then click up or down to change the Intensity Level.

Yes, you can use the MyVuse App to fine-tune your Intensity Level on your Vuse Ultra device between 6.5w and 2.5W.

Download the MyVuse App by scanning the QR code on your Vuse Ultra device screen or visiting the Vuse website and follow the instructions on App to pair your Vuse Ultra device.

If you have inserted an Ultra Pod into your Ultra device, the device will use Flavour Autotune™ to set the Intensity to the recommended Intensity for that flavour. You can change this Intensity Level at any time using the Cloud Control button, the device will then remember this Level the next time you insert the same flavour Ultra pod.

Yes, Low Intensity Level uses less battery than higher Intensity levels, you can also enable Low power mode from the My Vuse App.

If you use an Ultra pod in your Ultra device, the device will set itself to the recommended Intensity level for that flavour, if you subsequently change the Intensity level on the device or on the App, the device will remember and set the device to this level when you next insert a pod of the same flavour.

We call this Flavour Autotune. You can in the MyVuse App at any time.

Yes, the device will remember the last intensity setting for that flavour of Ultra pod regardless if the level was set on the device or the app.

The device may be low on battery, locked or in a fault state or your pod may be empty.

Check your battery level and charge the device if low. To unlock your device, click the Menu button three times in 2.5 seconds. If an error has occurred check the MyVuse App or scan the QR code shown on device screen. If the problem persists, please contact Consumer Care.

The device has over & under voltage and charging temperature protection. Ensure you are using the USB-C cable provided and have connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 2.0A. Charge your device between 15 – 25 ⁰C, if the device detects it is too hot or cold during charging the device will display an error code and charging will stop.

You may have accidentally pressed the Menu button three times in 2.5 seconds, to unlock click the Menu button three time in 2.5 seconds. Alternatively, if using the MyVuse App, you may have enabled the Auto-lock. Check your settings in the MyVuse App.

Scan the QR code on the Ultra screen or check the My Vuse App. If you need further help, please contact Consumer Care.

Yes, make sure the device is unlocked and then press and hold the Menu button for more than 6 seconds. The device will re-start.

If it is shown to be faulty within 1 year of purchase, we will replace it subject to our terms and conditions. For more details on our warranty visit.

This will vary, depending on your personal vaping behaviour. After 12 months battery efficiency may begin to deteriorate due to repeated charges, this is common with all Lithium-ion batteries.

Your Vuse Ultra battery should last for about 300 full charge/discharge cycles, before battery efficiency begins to deteriorate. This is common with all Lithium-ion batteries but will depend on your personal vaping behaviour.

After this period, you can still use your Vuse Ultra device, but you may need to charge it more frequently or replace the battery. We recommend keeping your Vuse Ultra device at 50% charged if storing for extended periods, to maintain the battery life.

The build-up of dirt inside your Vuse Ultra pod and the top of your Ultra device may prevent you from enjoying your experience.

To prevent this, check by removing the pod from the Vuse Ultra device, and if necessary, clean with a dry cloth and by carefully blowing into the Vuse pod to dislodge any buildup of dirt.

Just follow the instructions on the leaflet that came with your Vuse Ultra. Some reminders:

Only use Vuse pods with your Vuse Ultra device.

Use Vuse charging cable (provided in starter kit).

Keep your Vuse Ultra, charging accessories and pods dry during use and storage.

Never leave your Vuse Ultra, charging accessories and pods in direct sunlight or near heat sources.

Store Vuse products between 0-25 ⁰C.

Use your Vuse Ultra in ideal temperature range (0-35 ⁰C)

Do not use if damaged or around flammable liquids or gases.

(L x W x H) 69.7mm* 46.2mm*16.2mm

Vuse Ultra has been ergonomically design to feel comfortable in your hand and weighs only XXg.

Vuse Ultra is available in three premium colours;

Charcoal Black, Indigo Blue and Pearl Rose.

Check the Vuse website for the latest available devices.

Electrical goods and batteries should not be disposed of as part of regular household waste and should be separately collected for recovery and recycling. Your Vuse Ultra device battery can be removed for ease of disposal/ recycling.

We are committed to minimizing the impact Vuse products have on the environment – visit Vuse.com, for more information on disposing and recycling Vuse products.

It’s etched onto the base of the device and the metallic end cap of the pod. Quote this code when contacting your Local Vuse Consumer Care team.

You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.

Vuse Ultra Pods contain a pod chip, that allows your Vuse Ultra device to read data about the pod. It works in the same way as a Vuse Pod and has a silver-coloured logo on the pod for easy identification.

When the pod stops producing vapour and the device still has battery charge, or when the taste or quality of the vapour deteriorates.

Vuse Ultra pods contain a data chip that the Vuse Ultra device can read. The chip contains information on the pod liquid and manufacturing that is then displayed on the device screen and in the My Vuse App.

The pod or device may be faulty, or the pod inserted too quickly. Remove the pod and ensure the pod and device are clean and free of liquid, alternatively try another Vuse pod from a reputable supplier or Vuse website.

If the problem persists, please contact Customer Care.

You can check your liquid level when using Ultra pods in the Ultra device by clicking the Menu button twice (one click for battery level, then click for liquid level). Alternatively, you can simply remove the pod from device to see the liquid remaining in pod.

The Liquid level on the screen is an estimate only and may vary depending on your puffing behaviour, the liquid flavour and environmental temperature. If you have puffed the pod in another Vuse device (a non-Ultra device), the liquid level will not have been updated when you put it in your Ultra device.

Always change your pod when the taste or quality of the vapour deteriorates.

Yes, if you move a part used Ultra pod into another Ultra device, the device will display the part used liquid level.

When using a Vuse Ultra Pod in your Ultra device you can click the Menu button till the Liquid flavour icon and nicotine strength are displayed. If you use the My Vuse App, you can view the Flavour name as well as any past Ultra pod flavours you have used. The pod flavour name and nicotine strength is also on the metal end cap of the pod as well as the pod packaging.

The recommended intensity levels for the Ultra pod flavours were chosen by our internal experts. You can change the Intensity level at any time on the device or App.

Each Vuse Ultra Pod features a 2ml e-liquid tank, which at Low Intensity Level in a Vuse Ultra can provide up to 1,000 puffs at 1 second puff duration.

This is based on laboratory testing; the number of puffs you experience may vary depending on your usage behaviour.*

* Laboratory testing of newly manufactured Vuse pods in a Vuse Ultra device (including recharging) at a puff duration of 1 second at the Low Intensity setting and may vary depending on power setting of the device and on individuals’ usage behaviour

Each Vuse Ultra pod features a 2ml e-liquid tank which can contain up to:

Strength Nicotine content

20mg/ml 40mg Nicotine

Heard a distinct bubbling sound with our new pods? That's our new advanced heating technology, creating vapor every time you inhale. This innovative technology is designed to deliver a more fulfilling vaping experience. The compact design of the pod might amplify this sound slightly. Rest assured, this is all part of the process, and the new technology is designed to enhance your overall vaping experience.

If it is still in its packaging, it should be fine. If it has been removed from its packaging, there may be a slight loss in flavour intensity.

Yes. The no-spill design of Vuse Ultra pods means you can remove it easily and quickly change pods.

Use a clean paper towel to gently wipe the liquid and clean the device or pod. Do not push or insert foreign objects into the device or pod, especially onto the contacts.

Do not drag, crush, pierce, incinerate or immerse the device, battery or charging cable in water. This could damage them and stop the device from working.

On some occasions, you may see minor leakage from your Ultra pods due to a buildup of condensation. This is not uncommon in e-cigarette products.

Follow the cleaning tips from ‘How do I clean my Vuse Ultra’.

Other tips for reducing instances of condensation:

Puff gently on your Vuse Ultra

Avoid back-puffing into your pod.

Avoid using pods that have been out of the packaging for prolonged periods

If after following these tips, the issue persists, call Vuse Care line for help and advice.

More flavours may be available in Vuse Pods, you can use either Vuse Pods or Vuse Ultra pods in the Ultra device. Check the Vuse website for pod flavour availability.

Check the Vuse website for the latest available pod flavours.

Download the MyVuse App by scanning the QR code on your Vuse Ultra screen, packaging or visiting the Vuse website.

To pair your Vuse Ultra to the MyVuse App, click the Menu button five times in 2.5 seconds. The Vuse Ultra screen will display the Bluetooth icon and the device name. Simply follow the instructions on the MyVuse App to get started.

When not puffing, charging or responding to button presses the Vuse Ultra screen is off and the device is using minimal power. You do not need to lock or remove the battery to conserve power, and we do not recommend removing the battery during normal use as it could become damaged.

In the MyVuse App you can enable the Auto-lock feature. The Auto-lock feature will lock your device when the device is not within range of your phone and after a certain period of time.

When the Menu button is pressed five times within 2.5s the device will go into pairing mode. If checking the device status, press the button more slowly to select between battery level and liquid information to avoid starting pairing mode. If locking/unlocking the device only press three times in 2.5s.

If your device and phone are out of range, they will disconnect and will automatically reconnect when back in range. However, occasionally your device may become unpaired from your phone. To re-pair it make sure your device and phone are near each other, device is unlocked, and the phone’s Bluetooth is turned on. Then click the Menu button 5x in 2.5s and follow the instructions on the App.

Yes, download the MyVuse App to your new phone, make sure your device is unlocked and then put the device into pairing mode as above.