Free Shipping Over £100!
500+ Products Online
We believe that you should have confidence in your vaping experience whichever product you choose to purchase. As a valued customer, you can benefit from a comprehensive warranty on our devices and accessories.
WHAT IS COVERED BY OUR WARRANTY
All new devices and accessories come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period we will replace or repair it free of charge*. The applicable warranty periods are as follows:
• Batteries: all batteries are supplied with a 6 month warranty.
• Chargers: All chargers, including USB, wall and car chargers are supplied with a 12 month warranty.
• Clearomisers/Tanks: All clearomisers are supplied with a 1 month warranty.
• Atomisers, Coils and Cartomisers: All atomisers and cartomisers are supplied with a 7 day warranty.
• E-liquids: Unfortunately, we are not able to provide a warranty on e-liquid items due to the nature of the product.
*WHAT IS NOT COVERED BY YOUR WARRANTY
This warranty does not cover any faults resulting from fair wear and tear or misuse of the product, including but not limited to:
• Negligence by you or a third party.
• Incorrect use of your product in accordance with the user instructions.
• Unauthorised repairs or other modifications.
• Improper charging of your device (including the use of alternative chargers and charging adaptors).
HOW TO MAKE A CLAIM
If you need to make a claim or you think there is an issue with your device or accessory please contact the customer service team.
You will be asked to describe the fault in detail, provide order number/proof of purchase and the product batch/serial number, so please make sure you have this information to hand.
• If the product is diagnosed as faulty, BAT will repair or replace the product for you on a next day delivery service.
• You may be asked to return the faulty device for investigation. Failure to return the defective device if requested may affect your claim.
• Where we cannot repair your device or accessory we will refund the amount paid.
• This warranty does not affect your statutory rights.
Please verify your age and that you are a Trade Retailer to enter the site:
By choosing to modify this quote, all the products contained in it will go into your basket. From there, you can add, edit or / and delete as needed. You can also change the billing and delivery addresses as needed.
PLEASE NOTE: If there is a promotion associated with this quote, modifying it may remove the promotion and any discount applied.
This can happen as changing your address or products on this quote may result in you no longer meeting the criteria for the promotion.
Are you sure you want to reject this quote?
By choosing to reject this quote, this quote will no longer be available for further processing, and will be removed from your account.Continue and Reject Quote